ITIL Service Support and ServiceDesk Plus
ServiceDesk Plus gives you the complete ITIL Service Support Framework with Incident, Problem,
Change Management, and Release Management with CMDB. You will see all the modules as soon as
you install ServiceDesk Plus.
Install ServiceDesk Plus- Blindfolded
ServiceDesk Plus Installation is simple and straightforward. You can install on any Windows Server / workstation or Linux Server/ workstation. There is no web server or database configuration required. It packs a MySQL database and an Apache Tomcat server that will be configured automatically when you install. Follow the installation wizard When you click Finish, you are done.
Scan and Get your Assets In
ServiceDesk Plus helps you to get all your IT and Non-It assets in. IT Assets: You will be able to scan
• All workstations and Servers – Windows, Linux, Apple Macs, and HP Thin Clients
• Network Devices – Printers, Routers, Switches, and Access Points (and most devices that have an IP
address)
Use the Windows Domain Scan to discover all windows workstations and Servers and use the Network Scan to discover Linux Servers, Linux workstations, Apple Macs and all network devices. There are no agents to be installed to scan assets. The windows scan uses WMI to connect to the workstations / Server. The Network Scan uses SSH to scan Linux and Apple Macs and SNMP for all network devices.
Change Management Workflow
• Initiate Change Request
• Change Plans and CAB (Change Advisory Board)
• Approval from CAB Members
• Coordinate Change Implementation
• Post Implementation Review
• Change History
Initiate Change Request
You can initiate New Change Request or initiate a change from one or more Problems. The Request for Change is considered based on the Business Impact, Urgency and Priority. The Change plan is formulated to get started with a the change process. The Change Plan needs to have complete details about the reasons for considering the change, such as how this change can impact business. The Change Planning stage needs to have the following information so that Change Managers and CAB have all the details to make informed decisions.
ITIL was meant for businesses of all sizes-small, medium and large. Today, ITIL is not given a fair chance in SMB market place, mostly dismissed for being complicated and expensive. The ITIL Heroes Handbook is an initiative that hopes to change the general perspective and help IT Managers and staff understand ITIL in the right Spirit. The whitepaper presents a practical approach to ITIL. Get started with practical ITIL processes and workflows that worked for most businesses worldwide. Implement an ITIL solution in a day; you have to try it to believe it and what you think now?